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Our Order Cancellation Policy

  1. Products should be unused.
  2. Products should be returned or exchanged in their original packaging along with original price tags, labels, and invoices.
  3. If the product has a gift associated with it, the gift has to be returned along with the product in original condition.
  4. For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied.
  5. Product should not be purchased under Clearance Sale.

Refund Procedure

Gangaa Jal Soaps C/O Specialty Services
Khasra No. 79 , Mohbaewala, Industrial Area
Titan Road, Dehradun, Uttarakhand, 248001
Phone: 08488888815

Where do I send my return?

  1. In case of online refunds, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Gangaa Jal.
  2. In case of COD refund, a cheque will be sent to the customer by courier. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.

Undelivered Shipments

  1. In cases where product is returned to origin, if customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.
  2. In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.

Order Cancellations

If you would like to cancel an order, you can call (+91 8488888815) or email (gangaajalsoaps@gmail.com) our customer service would provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be
treated as returns and be dealt accordingly.

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